1. Introduction
Bash EcoCleaners Service Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.
We are registered with the Information Commissioner's Office (ICO) — Registration Number: [ICO Reg. No. to be confirmed] — and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, business address
- Service Information: Details about your cleaning requirements, property details
- Financial Information: Payment details (processed securely via third-party providers)
- Technical Information: IP address, browser type, device information, cookies
- Communication Records: Emails, phone calls, and other correspondence
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage our cleaning services
- To communicate with you about your enquiries and bookings
- To process payments and maintain financial records
- To comply with legal and regulatory obligations
- To improve our website and services
- To send marketing communications (with your consent)
- To prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfil our contract with you
- Consent: Where you have given explicit consent (e.g., marketing)
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: For our legitimate business interests, provided your rights are not overridden
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Our employees and contractors (for service delivery)
- Payment processors (to process transactions)
- IT service providers (to maintain our systems)
- Legal and regulatory authorities (when required by law)
- Insurance providers (in case of claims)
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact our Data Protection Officer at dataprotection@bashecocleanersservice.co.uk.
8. Data Retention
We retain your personal data only for as long as necessary:
- Customer records: 7 years after last service (for tax/accounting purposes)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: 26 months
- CCTV footage: 30 days
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Bash EcoCleaners Service Ltd
Suite 2, Ellen House, 31-33 London Street
Andover, Hampshire, SP10 2NU
Email: dataprotection@bashecocleanersservice.co.uk
Phone: 01264 527009
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last Updated: April 2026