Help Centre & FAQ

Bash EcoCleaners Service Ltd is a UK-registered commercial and domestic cleaning contractor (Company No. 16078290). We specialise in providing professional, eco-responsible cleaning and facilities management services to councils, housing associations, commercial clients, and domestic customers across the UK.

Headquartered at Suite 2, Ellen House, 31–33 London Street, Andover, Hampshire SP10 2NU, we operate franchise branches in multiple territories including East London and Norwich, with further expansion planned.

We currently have franchise branches in:

• East London — Stoke Newington, Hackney, Dalston, Islington, and Clapton
• Norwich — Greater Norwich and surrounding Norfolk areas
• Andover — Hampshire and surrounding areas (Head Office)

We are actively expanding across England. View our full territory map for details.

We are committed to environmentally responsible operations. This includes:

• Using COSHH-compliant, biodegradable, and non-toxic cleaning products wherever possible
• Reducing water and chemical waste through efficient cleaning methods
• Training all operatives on eco-responsible product usage and waste disposal
• Continuously reviewing our supply chain to minimise our environmental impact

Learn more on our Environmental Policy page.

Yes. All Bash EcoCleaners operatives undergo enhanced DBS (Disclosure and Barring Service) checks before they begin working. Our staff are fully vetted, supervised, and trained to the highest standards. We also provide ongoing training and quality audits to maintain service excellence.

Our office is open Monday to Friday, 8:00 AM – 6:00 PM. Cleaning services can be scheduled outside these hours by arrangement, including early mornings, evenings, and weekends, to suit your needs.

For emergencies or urgent cleaning requests, please call us on 01264 527009.

We provide a comprehensive range of cleaning and facilities services:

• Commercial Cleaning — offices, retail, business parks, warehouses
• Public Sector Cleaning — councils, housing associations, communal areas
• End of Tenancy Cleaning — rental turnovers, void properties
• Deep Cleaning — kitchens, bathrooms, post-renovation, specialist
• Domestic Cleaning — regular home cleans, one-off cleans
• Office Cleaning — daily, weekly, or ad-hoc workspace cleaning
• Grounds Maintenance — garden upkeep, communal grounds, car parks
• Mattress & Upholstery Cleaning — specialist fabric care
• Emergency & Reactive Cleaning — urgent call-outs

View all our services in detail

Absolutely. We offer both regular contracted cleaning schedules and one-off cleans. Whether you need a single deep clean, an end-of-tenancy clean, or a post-event tidy-up, we can help. Simply get in touch with your requirements and we will provide a free, no-obligation quote.

Yes. Our operatives arrive fully equipped with professional-grade cleaning equipment, eco-friendly products, and all necessary PPE. We maintain COSHH data sheets for all products used and can accommodate specific product requests if required by your site or contract.

Yes! We are actively seeking motivated franchise partners to grow the Bash EcoCleaners brand across the UK. Our franchise model includes full training, marketing support, operational systems, and territory protection.

Learn more about franchise opportunities

You can request a free, no-obligation quote through several channels:

• Online: Complete our quote request form
• Phone: Call us on 01264 527009
• Email: admin@bashecocleanersservice.co.uk

We will discuss your requirements, arrange a site visit if needed, and provide a detailed quote within 48 hours.

Yes. We understand plans can change. We ask for at least 24 hours' notice for cancellations or rescheduling. For contracted clients, cancellation terms are outlined in your service agreement. Please contact our office on 01264 527009 or email us to make changes.

Yes. For commercial and contract cleaning enquiries, we offer a free site visit and assessment. This allows us to understand your specific requirements, assess the scope of work, and provide an accurate, tailored quote. Request a site visit.

Yes. We offer emergency and reactive cleaning services for urgent situations such as flood damage, biohazard incidents, post-break-in cleanups, and other unexpected cleaning needs. Call us on 01264 527009 and we will do our best to respond as quickly as possible.

Our pricing depends on the type of service, frequency, and size of the premises. We provide bespoke quotes tailored to each client's needs. All quotes are free, transparent, and with no hidden charges. Request a quote for an accurate price.

We accept the following payment methods:

• Bank transfer (BACS)
• Direct debit
• Company cheque
• Invoice (for contracted commercial clients — terms apply)

Payment terms are agreed at the start of each contract. Domestic clients are typically invoiced upon completion.

Yes. All quotes are 100% free and come with no obligation. We will never pressure you into a decision. Our quotes are valid for 30 days and include a full breakdown of costs so you can make an informed choice.

For regular contracted cleaning, we typically offer flexible terms starting from a rolling monthly agreement. Longer-term contracts (6 or 12 months) are available at discounted rates for commercial clients. There is no long-term lock-in for domestic one-off cleans.

Yes. Bash EcoCleaners Service Ltd holds comprehensive insurance cover including:

• Public Liability Insurance — up to £10 million
• Employers' Liability Insurance — as required by law
• Professional Indemnity Insurance

Certificates of insurance are available upon request for client peace of mind.

We maintain rigorous health and safety standards including:

• Full COSHH (Control of Substances Hazardous to Health) compliance
• Site-specific risk assessments and method statements (RAMS)
• Regular staff training on H&S procedures
• PPE provision for all operatives
• Incident and near-miss reporting systems

Read our full Health & Safety Policy.

We comply fully with the UK GDPR and Data Protection Act 2018. Your personal data is collected and processed only for the purposes of providing our services. We never share your data with third parties without your consent. Read our full Privacy Policy and Data Protection Policy for details.

Yes. We are committed to preventing modern slavery and human trafficking in all forms. All our employees are paid at or above the National Living Wage, have the right to work in the UK, and work under fair employment conditions. Read our Modern Slavery Statement.

Your satisfaction is our top priority. If you are not happy with any aspect of our service:

• Contact us within 24 hours and we will arrange a free re-clean
• For more serious concerns, follow our formal Complaints Procedure
• We acknowledge all complaints within 2 working days and resolve within 10 working days

We use a comprehensive quality management system including:

• Regular quality audits and site inspections
• KPI reporting and contract monitoring dashboards
• Supervisor spot-checks and client feedback loops
• Photographic evidence before and after each job
• Ongoing operative training and performance reviews